ÖTÜKENSupport
Write to support@otukenrise.com. Please include your username, your platform (Steam, iOS, Android) and, for purchase issues, the order or transaction ID from your receipt. We reply in English or Turkish, usually within two business days.
Common questions
Is the game free?
Yes. Ötüken: Rise of the Steppe is free to play. Optional purchases are available in the Game.
A purchase did not arrive
Restart the Game first — purchases are re-checked when you sign in. If it is still missing, e-mail us with the order ID. Refunds are handled under the policy of the store you bought from (Steam, Apple App Store or Google Play).
How do I delete my account?
In the Game, open Settings → Delete account and confirm with your password. Deletion is permanent. See the Privacy Policy for what is removed and what we must keep.
I forgot my password
E-mail us from the address you registered with and include your username.
Report a player or a bug
Send us the player's name, the time and a screenshot if possible. Bug reports with steps to reproduce help us most.